Shipping and Returns

Shipping

We currently offer a flat rate of $15.00 for Canada-wide shipping, using Canada Post.

During the COVID-19 pandemic, our storefront is closed, so we are offering FREE local delivery within the Ottawa Valley. Orders will be delivered within 1-5 days of placing your order, and will be left on your doorstep. You may add a note to your order at Checkout for any additional special instructions for delivery. 

Alternatively, you may select Curbside Pickup at Checkout to pick up your order at our Renfrew location. You will be notified by email/phone when your order is ready for pickup. 

In-Store Return Policy 

We gladly accept returns or exchanges of regular price items within 14 days of purchase, provided they are unworn, in the original packaging, and accompanied by a receipt. 

Sale items of 20% off or less may be returned for a full refund or exchange within 7 days of purchase, provided they are unworn, in the original packaging, and accompanied by a receipt. 

Sale items with a discount of 30%+ are considered final sale.

Online Return Policy 

Returns must be made within 14 days of purchase, provided they are unworn, in the original packaging, and accompanied by a receipt. Sale section items are considered FINAL SALE. Shipping charges cannot be refunded, and the customer is responsible for shipping costs incurred on items sent back to us. Please notify us by email at info@scottsshoes.ca to begin the return process.

Please note, Scott’s Shoe Store reserves the right to deny a request that does not comply with our return policy.

*COVID-19 UPDATED RETURN POLICY* 

We will be accepting returns and exchanges as outlined in our In-Store and Online Return Policies, with additional precautions: 

  • Items brought back to the store will be quarantined for a minimum of 2 days to help reduce surface transmission. 
  • We ask that customers return items in their original box, rather than in reusable or plastic bags.